Although there have definitely been multiple obstacles throughout my experience as an intern this summer, I will tell you about one particular challenge that I faced. This is a little embarrassing considering that my biggest obstacle had to do with answering the phone, but I will talk about it nonetheless. On my second day of work, I was assigned to manage the front desk – a seemingly simple, straightforward task. Managing the front desk requires one to answer the phone, connect/transfer calls, check people in for meetings, and notify the entire floor when a guest shows up for a meeting. However, I did not realize that I had never managed a desk before and had never officially transferred a call. I received the first call, tried to transfer the line, failed, panicked, and hung up the phone, acting as though the call dropped. Before asking around the office for help, I was determined to figure out the phone for myself. I used my Live Nation portal to research the extensions of everyone on my floor, made a spread sheet reference for myself, and finally got the gist of handling the front desk. I learned that before taking on a new task, it is so important to research, plan ahead, and prepare for what is to come so that you can keep up and push yourself to your best potential.
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