Loven took a sabbatical from his position as General Manager at the Riversoul Residence during the low season, but he still came in occasionally to make sure things were running smoothly. When we went to do check-ins, we would check through everything — down to what the kitchen was stocked with. We needed butter because they had a large group coming in the following day. We went and picked it up. Even though he was in a position of leadership, nothing was too small for him to pay attention to. It wasn’t micromanaging, but it was paying mind to every aspect. He trusted his staff, but he was there to guide them as well. He gave me some of the best advice all summer: it’s in the details, and it will show.
He had designed the interior from scratch, both running the hotel and choosing and commissioning the art and murals throughout. He talked about how everything had a purpose and a meaning, but most importantly, it had a thought behind it. Everything was done intentionally and as a unite. He was clearly well liked by his staff, even though Loven himself was very firm about the expectations he had for his team.
Both Loven and his wife, Faith, work in the tourism industry and they talked about how to cater best to different kind of clients. His favorite part was getting to meet people he might have never met beforehand. He’s met NASA agents and foreign leaders, and he said its a whole entire universe you see from people by helping behind the scenes. But mostly he loved showing off Cambodia to others. That’s one of my best takeaways — pride in his work, down to the last detail.